This website is owned by One Car Group Pty Limited (“One Car Group, Us, We”), ACN: 626 483 163.

General Advice
Any advice given on this website is general advice only and is not specifically based on your own financial objectives, situation or needs.  Before you act on the advice you should consider whether this advice is suitable for you. You should read the relevant Product Disclosure Statements before purchasing any products or services.  You should always discuss with your accountant or a registered tax agent before entering into a finance contract. While we make every attempt to give you the best product information, One Car Group, its agents and employees accept no responsibility for any loss that may arise.

Disclosure
One Car Group acts as an independent intermediary to:

  • arrange finance with respect to acquiring motor vehicles;
  • arrange for the purchase of motor vehicles;
  • arrange motor vehicle insurance;
  • provide ongoing vehicle running costs management services.

For the provision of services One Car Group may receive the following:

  • a commission or brokerage from the financial institution which has agreed to provide finance;
  • a commission or fee from the trader, manufacturer or importer of motor vehicles;
  • a commission or fee from insurance products;
  • a service fee for management of your vehicle running costs as agreed.

Fees Payable By You
We do not charge you for our arranging of vehicle finance services because we are paid commission by the financier. However, you may need to pay the financier’s application fee, if applicable.

Commissions Received By Us
We may receive commissions from the lenders and lessors who provide finance for you as our customer.  These are not fees payable by you.

We may have a volume bonus arrangement in place as part of our association with financiers and they may pay an additional commission depending on the total volume of business arranged with them.

Complaints
We endeavour to achieve excellent customer service.  If you are not satisfied with our service we have established processes for managing your complaint.  We will ensure we manage your complaint in confidence and deal with it promptly.

If you are unsatisfied with our service, we look to ensure that your complaint:

  • is simple to lodge with us;
  • is dealt with seriously;
  • is managed in confidence; and
  • managed expeditiously.

A complaint could include:

  • we gave you the wrong information;
  • our service was not up to standard; or
  • you have a problem with one of our staff.

Our processes for managing your complaint are intended to achieve a quick and efficient resolution of the issue. If you have a complaint please utilise the following complaints process:

  • speak to our consultant about it; or
  • if you are not satisfied with our consultants response please contact our Management Team, see below.

Our Management Team will fully investigate your complaint and respond to you within 10 business days.

Email
E-mail your complaint to support[at]onecargroup.com.au with “Complaint” in the subject line.

Mail
Management Team
One Car Group Pty Limited
PO Box 2065
Peakhurst NSW 2210

Phone
Telephone 1300 616 993 and ask to speak to one of the Management Team.

Limited Licence
Subject to the terms and conditions set forth in this Agreement, One Car Group grants you a non-transferable, non-exclusive and limited right to use and display this website and the materials thereon.  You agree not to interrupt or attempt to interrupt the operation of the website in any way.

One Car Group authorises you to view and download the information (“Content”) at this website only for your personal use (non-commercial use).  This authorisation is not a transfer of title in the Content and copies of the Content and is subject to the following restrictions: 1) you must retain, on all copies of the Contents downloaded, all copyright and other proprietary notices contained in the Contents; 2) you may not modify the Contents in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose; and 3) you must not transfer the Contents to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use. You agree to abide by all additional restrictions displayed on the website as it may be updated from time to time. This website, including all Contents, is copyrighted and protected by worldwide copyright laws. You agree to comply with all copyright laws worldwide in your use of this website and to prevent any unauthorised copying of the Contents. Except as expressly provided herein, One Car Group does not grant any express or implied right to you under any patents, trademarks, copyrights or confidential trade information.

Disclaimer
This website has been prepared without consideration of your particular objectives, financial situation and needs. In all cases, you should conduct your own investigations and exploration of the information contained on this site.

Given the intricacy of taxation legislation, individual circumstances may produce a particular result. If you are an employee of an organisation and are considering salary packaging a vehicle, you should seek your own professional advice in relation to the income tax, fringe benefits tax, goods and services tax, stamp duty and legal and accounting implications of the chosen form of finance.

This disclaimer does not limit or alter your statutory rights, which cannot be excluded.

The materials may contain inaccuracies and typographical errors.  One Car Group does not warrant the accuracy or completeness of the Contents or the reliability of any advice, opinion, statement or other information displayed or distributed through the website.  You acknowledge that any reliance on any such opinion, advice, statement or information shall be at your sole risk.  One Car Group reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the website.  One Car Group may make any other changes to the website, the materials and the products, programs, services or prices (if any) described in the website at any time without notice.

Subject to any applicable provisions of the trade practices act 1974 (cth), which cannot be modified or excluded, the information and contents on the website, and the software made available on the website, are provided “as is” without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose.

These terms and conditions apply to the use of this website, including the purchase of goods or services via this website. In using this website for these or any other purposes, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, do not use this website.  One Car Group reserves the right to amend these terms and conditions at any time and such amendment will apply upon publication on this website.  These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website or the purchase of goods or services from One Car Group.

While One Car Group tries to ensure that all information and prices contained on this website are accurate at the time of publishing, products and prices are subject to change without notice.  One Car Group cannot ensure the availability of any product or service. The information on this website should always be read in conjunction with other information provided by One Car Group.

To the extent permitted by law, One Car Group excludes all express and implied warranties and all liability, whether direct, indirect, special or consequential, arising from negligence or otherwise relating to the use of this website, any inaccuracies and for any non-compliance by any goods or services with any representations, illustrations, specifications, product features or other information contained on this website.  Where, by law, One Car Group is not permitted to exclude its liability but is permitted to limit its liability, its liability will be limited to the maximum extent possible.  Nothing in these terms and conditions should be taken to limit the operation of the statutory warranties implied under the Trade Practices Act 1974 (Cth) or related consumer protection laws.

One Car Group is not responsible for the contents of websites that are maintained by third parties and therefore waives its liability for any links from this website to other websites.